Legal
Contents
Section 1
These Terms and Conditions ("Terms") govern your use of the Metro Quick Cash platform, including our website and Android application ("Platform"), and the lending services provided by Metro Quick Cash Ltd ("Metro Quick Cash", "we", "our", or "us"), a company registered in Nairobi, Kenya.
By creating an account or using any part of our Platform, you confirm that you have read, understood and agreed to these Terms in full. If you do not agree, you must not use our services.
These Terms apply to users in all countries where Metro Quick Cash operates, including Kenya, Uganda, Tanzania, Rwanda, Zambia, Botswana, South Africa, the Democratic Republic of Congo and Malawi. Where local laws impose additional obligations, those obligations apply in addition to these Terms.
Section 2
To use Metro Quick Cash services, you must:
We reserve the right to decline any application at our sole discretion without being required to provide a reason.
Section 3
You must register an account to access our lending services. During registration, you are required to provide accurate personal, employment and next of kin information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify us immediately if you suspect unauthorised access to your account. Metro Quick Cash will not be liable for any loss resulting from your failure to safeguard your credentials.
Each individual may hold only one account. Creating multiple accounts to circumvent eligibility requirements or access limits is prohibited and will result in immediate account suspension.
Section 4
Metro Quick Cash offers three community groups through which members may become eligible for a loan after three months of consistent weekly contributions.
| Group | Weekly Contribution | Contribution Period | Maximum Loan Limit | Monthly Interest |
|---|---|---|---|---|
| Starter | KES 1,500 | 3 months | KES 100,000 | 5% |
| Growth | KES 3,000 | 3 months | KES 200,000 | 4% |
| Premium | KES 6,000 | 3 months | KES 500,000 | 3% |
Section 5
If you require a loan without joining a community group or completing the three-month contribution period, you may pay a Loan Access Fee equal to 10% of the loan amount you are requesting. Upon payment of the fee and approval of your application, funds are disbursed to your Metro Quick Cash account within five minutes.
The Loan Access Fee is a one-time, non-refundable fee charged for immediate access to the loan. It is separate from and in addition to the monthly interest charged on your outstanding balance.
The Loan Access Fee path carries a monthly interest rate of 6% on the outstanding loan balance. You must pay the fee before your application can be processed. If your application is declined, the fee will be refunded in full within five business days.
Section 6
Interest is charged monthly on the outstanding loan balance. The applicable rate depends on the path through which you accessed your loan:
All interest rates are disclosed to you before you confirm your loan application. There are no hidden fees. Any charges beyond the stated interest rate and access fee (where applicable) will be communicated in writing before they are applied.
Loan amounts are denominated in Kenyan Shillings (KES). For users in other countries, equivalent amounts in local currency are displayed for guidance only and are not contractually binding. The loan agreement is always in KES.
Section 7
Upon approval, loan funds are credited to your Metro Quick Cash account within five minutes. You may then withdraw the funds to your preferred bank account or mobile money wallet. Metro Quick Cash is not responsible for delays caused by your bank or mobile money provider.
Loan approval is not guaranteed. We assess each application based on the information provided and reserve the right to decline any application.
Section 8
Repayment terms including the repayment schedule and total repayment amount will be presented to you before you confirm your loan application. You are required to make repayments on the agreed dates via your Metro Quick Cash account.
You may repay your loan early without penalty. Early repayment will reduce the total interest charged. We will recalculate your outstanding balance and confirm the early settlement amount upon request.
It is your responsibility to ensure that sufficient funds are available in your Metro account or linked payment method on each repayment date.
Section 9
A loan is considered in default when a repayment is not received within seven days of the due date. In the event of default:
If you are experiencing financial difficulty, contact our customer care team before your repayment date. We will work with you to find a suitable arrangement wherever possible.
Section 10
You must not use our Platform or services to:
Violation of these prohibitions may result in immediate account suspension, legal action and referral to law enforcement authorities.
Section 11
All content on the Metro Quick Cash Platform, including the brand name, logo, website design, application software, text and graphics, is the exclusive property of Metro Quick Cash Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute or use any of our content without our prior written permission.
Section 12
To the fullest extent permitted by applicable law, Metro Quick Cash will not be liable for any indirect, incidental, special or consequential loss arising from your use of our Platform or services. Our total liability to you in connection with any claim arising from these Terms or your use of our services will not exceed the total amount of fees you have paid to us in the three months preceding the claim.
We do not warrant that our Platform will be available at all times, free from errors or secure from all threats. We will make reasonable efforts to maintain service availability but cannot guarantee uninterrupted access.
Section 13
You may close your account at any time by contacting our customer care team, provided that all outstanding loan balances are repaid in full. We may suspend or terminate your account immediately if you breach these Terms, provide false information, or if we are required to do so by law or regulatory authority.
Upon termination, all outstanding balances become immediately due and payable. Sections relating to repayment, default, intellectual property, limitation of liability and governing law survive termination of these Terms.
Section 14
These Terms are governed by the laws of the Republic of Kenya. Any dispute arising from or in connection with these Terms that cannot be resolved through our customer care process will be referred to mediation before any legal proceedings are commenced.
If mediation fails, disputes will be resolved by the courts of Kenya. Users in other countries acknowledge that they are accessing our services under Kenyan law and consent to Kenyan jurisdiction for any disputes relating to these Terms.
Section 15
We may update these Terms from time to time. We will notify you of material changes via the email address on your account and through a notice on our Platform at least 14 days before any changes take effect. Your continued use of our services after that date constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account and repay any outstanding balance before the effective date.
Section 16
For questions or complaints relating to these Terms, contact our customer care team:
Metro Quick Cash Ltd
Nairobi, Kenya
Email: support@metroquickcash.online
Available Monday to Saturday, 8am to 8pm East Africa Time